We are delighted to share that we have been awarded GOLD by The ESTAS (The Estate Agent of the Year Awards) for Best Online Letting Agent 2020 in their 17th annual ceremony.
Normally we would be sharing this news following a glitzy event which some of our team would have been in attendance of, this year though the award ceremony was presented live online by the one and only TV property personality, Phil Spencer and we got to watch via the You Tube channel. It was an incredible morale booster for the team here and a fantastic way to innovate during these strange times.
What is the ESTAS?
The ESTAS is the UK’s largest independent customer service feedback and awards platform for the residential property sector, coming together to celebrate the property firms that excel in their service to the industry and customers.
Every year agents up and down the country prepare for the awards which are voted for solely by their clients, making it a prestigious and highly desired celebration of all things good within this industry that we should be proud of.
Celebrating the hard work put in every day by agency staff and service providers to make the lives of landlords and tenants easier is a great way to recognise their efforts and what makes this particularly humbling is that it is voted for by the very clients that receive this service.
Feedback from real clients
As part of the voting process our landlords are invited to leave feedback and make comments on the service and we would like to share just a few with you.
“Why would any landlord use a company other than MakeUrMove? They handle everything graciously and charge a low fee, absolutely love them.”
“Very good value for money. They have been managing my property for 2 years and I am very happy with them.”
“I have been that impressed with this company, I have recommended them to 3 other people who have all advertised there properties with this company. The staff are very helpful and friendly.”
“Alexandra and her team are awesome and help manage this while I reside overseas. I have used them since day 1.”
“Best online service I use. Wish they sold properties as well.”
“This company is truly amazing! Alexandra and Charlotte are very responsive with a professional approach to all my enquiries. In all my years, MakeUrMove is the best company I have worked with.”
“I have been with makeurmove for the last 4 years who have managed my rental property Big thanks to Charlotte, Sam and Stacey who are always very helpful, full of knowledge and very professional.”
It was such a pleasure to read through the pages and pages of comments and feedback this to the team that has worked so hard to deliver all of this. It is even more lifting after what has been an immensely difficult time for tenants, landlords and agents alike, whilst we tackle the challenges thrown up as a result of the pandemic.
What does it mean?
An award like this highlights what we do, how we do it and why we do it. You can trust an ESTAS agent to provide you with the best quality customer service and continue to do so, below is just some of the criteria that clients are asked to judge on;
The website received ratings at 60% said it was amazing and 30% excellent. With our recent update we are hoping to improve on that in future years!
Communication and response time were the two highest ranked features of the service according to our landlords and this is something we are incredibly proud of, after all our mission is to bring landlords and tenants together using technology but supported by real people and communication is a key part of that.
We have some incredible plans to improve the service even more in 2020 by bringing in forward thinking innovative solutions to help landlords and tenants with all their property needs. We aim to do this with technology but we won’t sacrifice our top rated service so you can be sure that however we use supercharge the letting process you will always get excellent service.
A personal note from the MD, Alexandra Morris.
“When I first started this adventure to try and change the world of letting I decided that no matter what we did with technology, service would always come first.
We appreciate how busy landlords are and cannot thank you enough for taking time out to vote for us and leave some incredible feedback too, the whole team takes a great deal of pride in the work they put in to deliver this service and it is very much a team effort.
The next stage of our journey has already begun with the recent refresh of the website and update to the software and additional features and we are certain that you will love these improvements with more to follow very shortly. As with everything we do we will never sacrifice service and look forward to assisting more great landlords in the coming year.
On behalf of the team, thank you!”
Want to become part of the Good Landlord family - check out the service at MakeUrMove.