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If you have agreed a pet or pets with your tenants and wish to document this then you may choose to add this to your agreement as a specially negotiated clause or set out a separate agreement for the pet/s.

We would recommend a separate pet agreement which will set out any obligations for your tenant to agree to. This usually includes any cleaning clauses, pet registrations, medical obligations, care and neighbour clauses for example.

If you have a active subscription or management service speak to our team about the templates available.

Where reference checks have been conducted and the outcome suggests that the tenancy should not be offered, this indicates that the tenants have not met the minimum criteria for underwriting purposes such as rent protection insurance. It is not recommended to go ahead but the final decision is yours to make.

If you do choose to accept a tenant who has failed the reference checks, you can look into obtaining a guarantor or requesting rent in advance. Please note that you will not be qualified for rent guarantee or rent protection unless your tenant has passed the reference checks or you have completed the required steps as set out on the reference report.

You should also check your buildings insurance or lease agreements as these may include restrictions on reference checks and outcomes that are required before issuing a tenancy agreement.

All subscription and management fees are paid by direct debit and you will receive the whole rent amount each time it is paid less any deductions for charges such as maintenance, admin fees or fees for additional services.

Each month you will receive a rent statement which displays the rent collected and any deductions. This will also include invoices for your records.

We will ask any tenants that we reference to supply their digital documents and any right to rent share code.

You must complete the check using the online checking service and then verify the documents in person with the applicants when you meet them prior to handing keys over.

Complete the online check here – https://www.gov.uk/view-right-to-rent. You will require the applicants date of birth, where you have instructed a reference check you can find this on the reference report.

We will complete remote checks on managed properties and obtain in person documents where you have instructed us to complete a check in service.

We request all applicants complete the process within 3 working days.

This means that they must submit the full application and provide details, contact information or documents required to verify what they have declared and assess suitability.

We use partners with open banking connections and links to HMRC to speed up the verification process for income and letting references to assess regular rent payments. This is a tenant choice but using this can reduce time spent on checks to 1 working day.

Where a tenant does not carry out all required steps within 3 days you will be notified.

Your tenancy agreement is a critical document that sets out the obligations for you and your tenants.

It is important that this document includes key information, does not create unfair terms or impose obligations that are not legal on either party.

It is also important that you include protections and permissions including those that are pre agreed whilst also setting out conditions for the deposit as per the scheme you have chosen to use and how to end the agreement.

For this reason there are a number of sections which you cannot edit or amend in our agreements. You can amend all the terms which are bespoke to the agreement you wish to create such as rent, dates and names of the parties. You can amend any terms for inclusions with rent such as utilities and council tax for example.

We also allow additional clauses to be added which are separated, this is usually used for things like allocated parking spaces, use of outbuildings, bespoke obligations such as gardening for example.